Junior Salesforce Support Engineer

About the role

We are looking for a motivated Junior Salesforce Support Engineer to join our team in Mauritius. You will ensure internal users have a smooth experience with our Salesforce platform, providing first‑line functional and technical assistance.

Key responsibilities

• Provide first‑level functional and technical support for Salesforce queries.
• Troubleshoot and resolve issues related to Salesforce functionality, data, and integrations.
• Maintain support requests in the case management system and ensure timely resolution.
• Create and update documentation for Salesforce processes and support procedures.
• Collaborate with senior support agents and developers to escalate and resolve complex problems.
• Conduct basic training sessions for users on Salesforce features.
• Participate in testing new Salesforce features and updates before deployment.
• Contribute actively in team meetings.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of the Salesforce platform and CRM concepts.
• 1‑2 years of experience working with Salesforce.
• Strong problem‑solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Quick learner of new technologies.
• Salesforce certifications (e.g., Administrator, App Builder) are a plus.

Required skills

• Salesforce

What we offer

• Fast‑paced fintech environment with real ownership.
• Opportunities for career growth and skill development.
• Collaborative team culture that supports high performance.