L2 Security Administrator (DSOC)

About the role

The L2 Security Administrator ensures the smooth operation of customers' perimeter security solutions and acts as the primary technical contact for end‑users. Working within Orange Business, you will support incident resolution, coordinate with Level 3 teams, and contribute to overall account satisfaction.

Key responsibilities

• Process and resolve Level 2 tickets (incidents, changes, problems, releases, information requests).
• Coordinate with internal and external partners for Level 3 escalations.
• Organise and lead crisis meetings, produce reports and minutes.
• Provide technical advice on security solutions and cyber‑defence, and lead operating committees and project monitoring sessions.
• Support the commercial team during proposal preparation.
• Participate in solution integration or evolution, ensuring deadlines and quality standards.
• Maintain service quality and contract compliance, propose additional services, and document actions.
• Transfer knowledge to Level 1 teams, organise skill‑development sessions, and implement related procedures.
• Identify problems, analyse root causes, and implement corrective action plans.

Required profile

• Experience as a Level 2 security engineer or administrator.
• Strong technical communication skills with customers and partners.
• Ability to manage crises, escalations, and multi‑disciplinary coordination.
• Commitment to meeting contractual obligations and service quality standards.

Required skills