Operations Administrative Assistant

About the role

The Operations Administrative Assistant will support the daily operational, accounting and HR processes for a busy location-based business. You will act as a liaison between operations, finance and service teams, ensuring smooth communication and timely processing of administrative tasks.

Key responsibilities

• Manage email inboxes and respond to client and internal enquiries promptly.
• Perform documentation and compliance checks, including Dow Jones verification for vessels.
• Create and maintain principal records within the Master Data Management system.
• Update KPI dashboards once appointments are confirmed.
• Follow up on prefunding requirements to guarantee timely financial processing.
• Coordinate operational setup after appointment confirmation and compliance clearance.
• Resolve system queries, mark services as delivered or ordered in the LPA platform.
• Provide client support for CLS or DA Desk queries.
• Assist the Cruise Excellence Team with MPX/IMS uploads and related queries.
• Carry out ad‑hoc tasks assigned by the Operations or Finance Manager.

Required profile

• 1‑5 years of experience in administrative, accounting or operations support roles.
• Fluent in English and French.
• Strong planning, organization and responsibility.
• Ability to work independently and as part of a team.
• Dynamic, proactive and pleasant personality.

Required skills

• Proficiency with Microsoft Office.