Operations and Projects Lead

About the role

Join MCB Factors as the Operations and Projects Lead to drive operational excellence, business transformation and continuous improvement initiatives. You will be responsible for project management, process optimisation, operational analytics and implementation of strategic initiatives while supporting the Operations & Service Manager.

Key responsibilities

• Lead strategic initiatives, transformation programmes and change projects from planning through implementation and benefits realisation.
• Identify, design and implement process improvements, automation opportunities and digital transformation initiatives.
• Monitor day‑to‑day operational activities, service standards and KPIs to ensure efficient and effective service delivery.
• Monitor debt collection performance, ageing profiles, recovery activities and portfolio risks, while supporting corrective actions.
• Oversee reconciliation activities, resolve exceptions and strengthen controls over payments and cash management processes.
• Ensure compliance with internal controls, governance requirements, risk management practices and audit standards.
• Act as the interface between business and IT, supporting system enhancements, testing, implementation and operational resilience initiatives.
• Produce dashboards, management information and insightful analysis to support informed decision‑making.
• Build strong stakeholder relationships and support communication, readiness and adoption of new processes and systems.
• Promote a culture of continuous improvement, innovation, efficiency and sustainable operational performance.

Required profile

• Ability to make sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Strong planning and prioritising skills to meet commitments aligned with organisational goals.
• Creativity in developing new and better ways for the organisation to be successful.
• Excellent customer‑relationship building and delivery of customer‑centric solutions.
• Accountability for self and others to meet commitments.