Operator – Customer Welcome Desk

About the role

Join AfrAsia Bank’s Customer Experience Department as an Operator at the Customer Welcome Desk. You will be the first point of contact for clients, visitors and callers, delivering a warm and professional welcome while supporting smooth front‑office operations.

Key responsibilities

• Greet clients, visitors and callers, providing a courteous and customer‑focused experience.
• Handle general enquiries and route incoming calls to the appropriate departments.
• Manage visitor access, issue identification badges and maintain accurate visitor logs in line with security and compliance procedures.
• Oversee incoming and outgoing mail and courier services, keep internal directories up to date and coordinate meeting‑room bookings.
• Record desk activities and service data for operational reporting.
• Handle confidential information with discretion and promptly escalate operational risks or incidents.
• Collaborate with internal teams to improve the customer experience and support digitalisation initiatives.

Required profile

• Minimum HSC with a Diploma in Business or a related field.
• At least 3 years of relevant experience, preferably in a switchboard or front‑desk role.
• Banking sector experience is an advantage.
• Fluency in English and French.
• Positive attitude and strong sense of professionalism.

Required skills