Receptionist & Administrative Officer - Head Office

About the role

The ER Group is looking for a Receptionist and Administrative Officer for its head office. The main purpose of the role is to provide efficient and professional reception services, including managing incoming calls, directing inquiries, maintaining filing systems and coordinating board room bookings, while supporting day-to-day administration through stationery management and air ticket records.

Key responsibilities

• Greet, assist and direct visitors and the general public
• Respond to public inquiries in person or by phone, resolving them whenever possible
• Manage the booking of board rooms
• Answer incoming calls and re-direct them as appropriate
• Take messages when required and relay messages and emails to the relevant person
• Pick up and deliver the mail
• Provide word-processing and secretarial support
• Develop and maintain a current and accurate filing system
• Maintain an adequate inventory of office supplies and place orders to replenish stock
• Enter air ticket data and record the carbon footprint of each air ticket issued, for sharing with the Sustainable Development Department
• Perform other administrative duties assigned by the supervisor

Required profile

• School Certificate or equivalent
• Higher School Certificate and/or training in Secretarial studies is an advantage
• 1 year of experience in a similar position is preferred
• Fluent in French and English, written and spoken
• Excellent communication and telephone skills, with a customer-oriented approach
• Good organisational and planning skills, with attention to detail

Required skills

• Proficiency in Microsoft Office applications