Renewal Representative (Remote)

About the role

Parallels is looking for a dynamic, detail‑oriented Renewal Representative to manage a high‑volume portfolio of Parallels Desktop contracts. You will drive end‑to‑end renewals, ensure customer satisfaction, and help maximize revenue without sales quota pressure.

Key responsibilities

• Execute full‑cycle renewal processes for a portfolio of customers, creating multiple quotes daily.
• Proactively engage distributors, customers, and partners to secure upcoming renewals and identify upgrade opportunities.
• Maintain accurate renewal records and opportunity data in Salesforce.
• Collaborate with regional partner managers, order management, and revenue operations to align processes and meet targets.
• Identify upsell or cross‑sell opportunities and hand them off to Sales/Customer Success teams.
• Support renewals across different regions and time zones, including non‑traditional hours.
• Continuously evaluate and improve renewal workflows for efficiency.
• Monitor and report on renewal KPIs for the assigned portfolio.

Required profile

• Proven experience in a renewals management role within a highly transactional environment.
• Strong understanding of contract terms, negotiation, custom quoting, and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to manage a high volume of renewals concurrently with strong organization and problem‑solving abilities.
• Detail‑oriented and comfortable working with CRM and Microsoft Office tools.

Required skills

• Salesforce (or similar CRM) proficiency.
• Microsoft Office Suite proficiency.

What we offer

• Fully remote workspace with flexible, non‑traditional hours.
• Supportive, fast‑growing team that values diversity and inclusion.
• Opportunity to contribute to revenue growth without sales quota pressure.