Reservation Officer (On‑site, Mauritius)

About the role

We are looking for a dedicated Reservation Officer to join Aanari Hotel & Spa in Flic en Flac, Mauritius. The role is full‑time and on‑site, responsible for managing all guest bookings and ensuring a smooth reservation process.

Key responsibilities

• Handle incoming reservation enquiries via phone, email and online channels.
• Enter and maintain accurate guest information in the hotel’s reservation system.
• Provide clear information on room types, rates, promotions and group packages.
• Coordinate with the front office and sales teams to maximise occupancy.
• Process modifications, cancellations and payment confirmations.
• Support guests with travel‑related queries, including basic airline ticketing assistance.

Required profile

• Strong background in reservations or front‑office hospitality operations.
• Excellent communication skills in English and French; additional languages are a plus.
• Detail‑oriented with the ability to manage multiple bookings simultaneously.
• Sales‑mindset with experience upselling room categories.
• Willingness to work shifts, including weekends and holidays.

Required skills

• Proficiency with hotel or travel reservation software.
• Competence in standard office applications such as Microsoft Office.