Sales Administration Associate

About the role

Join goFLUENT as a Sales Administration Associate and act as the bridge between clients and the company’s innovative language training solutions. You will support learners across French, Italian, German, and Moroccan markets while collaborating closely with Customer Success, Registration, and Group Lessons teams.

Key responsibilities

• Oversee registration and implementation of language training solutions for client learners.
• Manage changes during the training period, such as credit transfers and deadline extensions.
• Alert Customer Success or Account Executives about significant client issues or needs.
• Generate and share administrative reports for internal teams and provide insights to boost learner engagement.
• Validate pre‑invoices bi‑weekly, distribute them, and follow up on unpaid invoices via email and phone.

Required profile

• Proven experience in administrative services.
• Excellent English proficiency (written and spoken); additional languages are a strong plus.
• Strong team collaboration and communication skills.
• Exceptional problem‑solving abilities and the capacity to anticipate potential issues.

Required skills

• Microsoft Excel
• Google Sheets
• Microsoft Office suite
• GSuite

What we offer

• Dynamic, startup‑like experience within a fast‑growing Swiss‑based SaaS company.
• Learning from top executives and visionaries in the language‑learning market.
• International, vibrant working environment with the ability to work from any of 20+ offices worldwide.
• Full onboarding and fast‑ramp mentoring program.
• World‑class learning experience as a goFLUENT learner (access to 49 business languages).
• Monday‑to‑Friday schedule (9 a.m. – 6 p.m.) with one remote working day per week after three months.