SWIFT Service Bureau Support

About the role

We are looking for a SWIFT Service Bureau Support professional to operate and monitor the SWIFT infrastructure for MCB Group and its external customers. The role ensures secure, accurate and timely transmission of messages across the SWIFT network while providing first‑level support to users.

Key responsibilities

• Provide first‑level support for SWIFT Service Bureau applications and infrastructure, resolving incidents and user queries within defined service levels.
• Execute testing of new SWIFT standards, system upgrades and application enhancements to maintain service continuity.
• Monitor and operate SWIFT applications, including message routing, duplicate checks, reconciliation, sanctions screening exceptions and rejected transactions.
• Investigate outstanding messages and perform transaction investigations to minimise service disruptions.
• Generate operational reports and transaction statistics for performance tracking and management reporting.

Required profile

• Diploma in Information Technology or a related field.
• Minimum three years of experience in the banking or financial payments domain with solid knowledge of SWIFT.
• Ability to build effective relationships and consistently achieve results under pressure.
• Strong planning, prioritisation and accountability skills.

Required skills

• SWIFT messaging platform.
• Microsoft Office Suite.