Workshop Technical Assistant

About the role

ServiQual is seeking a Workshop Technical Assistant to join its IT services team in Mauritius. You will work in a dedicated workshop environment, handling hardware repairs, software configuration, data backup, and customer communication for a range of client devices.

Key responsibilities

• Diagnose and repair hardware issues on laptops, desktops, printers, UPS and related equipment, including component replacement.
• Install, configure and update Windows operating systems, drivers, Microsoft Office, Outlook, OneDrive and standard business applications.
• Perform virus scans, malware removal, system clean‑ups and prepare new laptops for deployment.
• Execute data backup, cloning, verification and restoration tasks while ensuring data confidentiality.
• Update tickets, timesheets and intervention notes; maintain workshop organization and equipment labeling.
• Communicate repair status and recommendations to clients in a clear, professional manner.

Required profile

• Certification in IT, computer hardware, networking or a related field.
• Hands‑on experience with computer hardware repairs and troubleshooting.
• Good knowledge of Windows OS and Microsoft Office suite.
• Basic networking understanding and familiarity with ticketing or remote‑support tools is a plus.
• Strong communication, customer‑service orientation and ability to work under pressure.

Required skills

• Hardware diagnostics
• Laptop repair and component replacement
• Windows OS installation and configuration
• Microsoft Office configuration
• Printer troubleshooting
• Virus scanning and malware removal
• Data backup and migration
• Cloning and restoration
• Ticketing systems
• Remote support tools
• Basic networking