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Workshop Technical Assistant

ServiQual · Port-Louis

🇬🇧 English
Hardware diagnostics Printer troubleshooting Malware removal Data backup and migration Cloning Ticketing systems Remote support tools Basic networking

Job description

About the role

ServiQual is seeking a Workshop Technical Assistant to join its IT services team in Mauritius. You will work in a dedicated workshop environment, handling hardware repairs, software configuration, data backup, and customer communication for a range of client devices.

Key responsibilities

  • Diagnose and repair hardware issues on laptops, desktops, printers, UPS and related equipment, including component replacement.
  • Install, configure and update Windows operating systems, drivers, Microsoft Office, Outlook, OneDrive and standard business applications.
  • Perform virus scans, malware removal, system clean‑ups and prepare new laptops for deployment.
  • Execute data backup, cloning, verification and restoration tasks while ensuring data confidentiality.
  • Update tickets, timesheets and intervention notes; maintain workshop organization and equipment labeling.
  • Communicate repair status and recommendations to clients in a clear, professional manner.

Required profile

  • Certification in IT, computer hardware, networking or a related field.
  • Hands‑on experience with computer hardware repairs and troubleshooting.
  • Good knowledge of Windows OS and Microsoft Office suite.
  • Basic networking understanding and familiarity with ticketing or remote‑support tools is a plus.
  • Strong communication, customer‑service orientation and ability to work under pressure.

Required skills

  • Hardware diagnostics
  • Laptop repair and component replacement
  • Windows OS installation and configuration
  • Microsoft Office configuration
  • Printer troubleshooting
  • Virus scanning and malware removal
  • Data backup and migration
  • Cloning and restoration
  • Ticketing systems
  • Remote support tools
  • Basic networking

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Published 3 months ago

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ServiQual

Port-Louis