Application Specialist – Dayforce Exports

About the role

The Application Specialist for Dayforce Exports provides business‑to‑business application support to Ceridian’s Dayforce customers. Working closely with client administrators and third‑party vendors, the specialist ensures integration incidents are resolved quickly while maintaining high customer satisfaction.

Key responsibilities

• Deliver rapid response and resolution for complex support incidents.
• Maintain proactive support to exceed client expectations.
• Develop deep product and technology expertise.
• Reproduce and document software defects and programming bugs.
• Mentor new hires and contribute to the support knowledge base.
• Assist with operational projects such as monitoring exports, programming and scripting tasks, and optimizing internal processes.

Required profile

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 2 years of experience in technical support.
• Strong analytical abilities and problem‑solving skills.
• Excellent communication, organization, and customer‑service orientation.

Required skills

• Proficiency with SQL.
• Understanding of relational database systems.
• Experience with programming or scripting tasks.

What we offer

• Training and mentoring program to develop deep technical expertise.
• Opportunity to work with a leading cloud HCM platform.
• Collaborative, fast‑paced environment.