Application Specialist – Reporting

About the role

Join Dayforce’s Reporting team as an Application Specialist, providing top‑notch support for Dayforce Reporting & Analytics features. You will work with global customers, helping them resolve incidents, customize solutions, and navigate diverse legislative and technical environments.

Key responsibilities

• Deliver rapid response and resolution to incidents using technical and functional expertise.
• Develop and deliver customized reporting solutions according to schedules and standards.
• Program and script tasks as needed, and document actions in the CRM system.
• Collaborate across departments to ensure task completion and meet productivity and quality KPIs.
• Identify risks and challenges, escalating to senior colleagues and management.
• Maintain high client satisfaction and contribute to the support knowledge base.

Required profile

• Diploma or degree in an IT‑related field.
• Strong analytical, problem‑solving and time‑management abilities.
• Excellent communication and interpersonal skills; French is a plus.
• Team‑oriented, proactive, and focused on quality.

Required skills

• Proficiency in SQL and SQL Server.
• Experience with XML and XSLT.
• Understanding of Power BI and DAX (advantageous).
• Knowledge of software development concepts and lifecycles.
• Programming experience is a plus.