Provider Liaison Officer

About the role

We are seeking a dynamic Provider Liaison Officer to join Medscheme’s claims processing team in Mauritius. The role focuses on managing relationships with healthcare service providers, ensuring smooth claim settlements and promoting our Payless services.

Key responsibilities

• Process and settle Payless claims to service providers.
• Administer claims recovery and handle pre‑authorisation requests.
• Prepare reports, assist with data analysis and resolve provider queries professionally.
• Conduct presentations, training and guidance sessions for providers.
• Promote Medscheme Payless services and maintain strong professional relationships with healthcare providers.

Required profile

• HSC qualification and a Diploma in Business Administration and/or Marketing.
• Minimum 2 years of experience in a related role, preferably in claims or provider relations.
• Customer‑oriented attitude with excellent verbal and written communication in French and English.
• Strong analytical, reporting and problem‑solving abilities.
• Ability to work in a fast‑paced, high‑pressure environment and build lasting business relationships.

Required skills

• Fluency in French and English (written and spoken).