Client Services Representative – Client Onboarding & Sales Support

About the role

International SOS is seeking a Client Services Representative to join its team in Moka, Mauritius. You will play a pivotal role in supporting sales and client service functions, ensuring smooth client onboarding, contract management, renewals, invoicing, and compliance with Salesforce data standards.

Key responsibilities

• Support client renewals, onboarding, and account management processes.
• Coordinate contract administration, compliance, and Salesforce data management.
• Prepare client reports, sales pipeline updates, and invoicing documentation.
• Collaborate with Sales, Finance, Operations, Commercial Services, and IT teams.
• Provide administrative and reporting support to the Africa regional sales team.
• Drive high standards of customer service and operational excellence.

Required profile

• Minimum 2 years of experience in customer service, sales support, account management, or a commercially focused role.
• Strong analytical, communication, and organizational abilities.
• Fluency in English and French; Portuguese or Mandarin is a plus.
• Ability to thrive in a multicultural, fast‑paced, international environment.

Required skills

• Microsoft Office
• Salesforce (CRM)