Guest Service Officer
Royal Caribbean Group · Port-Louis
Job description
About the role
The Guest Service Officer provides friendly, passionate, and committed hospitality to guests onboard. The role requires active listening, problem‑solving and a strong sense of humor to ensure high guest satisfaction.
Key responsibilities
- Listen to guests and extend assistance to resolve issues and concerns promptly.
- Communicate tactfully with guests, department heads and shipboard employees to negotiate resolutions.
Required profile
- At least one year of experience in a customer‑contact position within the hotel or related industry.
- Minimum one year of cash handling experience and knowledge of US currency and exchange rates.
- Proven customer service skills with a professional and positive attitude.
- Ability to operate basic office equipment such as telephones, computers and copy machines.
- High school diploma or equivalent preferred.
- Willingness to work onboard for 5‑6 months.
- Fluent English (spoken and written) and ability to speak additional languages (e.g., Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, Danish).
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Published 1 week ago
Expires 1 month from now
33 views · 1 interested
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Royal Caribbean Group
Port-Louis
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