Senior Technical Account Manager

About the role

Dayforce is seeking a Senior Technical Account Manager to provide premium account management and technical support to its enterprise clients. The role combines deep product knowledge with strong relationship‑building skills to ensure customers achieve success with the Dayforce Cloud HCM platform.

Key responsibilities

• Partner with Customer Success Managers to establish executive relationships and drive value realization.
• Translate customer business challenges into effective Dayforce solutions and technical strategies.
• Define, monitor, and report on KPIs, ensuring upgrade readiness and adoption metrics.
• Investigate functional and technical issues, provide best‑practice recommendations, and de‑escalate incidents, including executive‑level escalations.
• Ensure integration services and infrastructure architectures meet reliability, scalability, and availability standards.
• Gather customer feedback, contribute to business reviews, and act as a customer advocate while managing expectations.

Required profile

• Hands‑on experience with SaaS HCM solutions and strong technical aptitude.
• Proven ability to collaborate with R&D, Implementation, Professional Services, and other stakeholders.
• Excellent communication skills to translate technical issues for non‑technical audiences.
• Track record of building long‑term trusted advisor relationships with enterprise customers.

Required skills

What we offer

• Opportunity to work with a fast‑growing, award‑winning Cloud HCM platform.
• Collaborative environment with cross‑functional teams.
• Competitive benefits and a culture focused on making work life better.