Technical Support Engineer – Parallels Desktop

About the role

Join Parallels as a Technical Support Engineer focused on Parallels Desktop. You will help Mac users run Windows, Linux and other operating systems smoothly, providing expert assistance and ensuring a great user experience.

Key responsibilities

• Deliver comprehensive technical support for Parallels Desktop customers across voice, chat, email and social media.
• Provide 24/7 multilingual assistance while handling multiple inquiries simultaneously.
• Document issues, troubleshooting steps and resolutions clearly.
• Resolve tickets promptly, follow up on open cases and meet agreed‑upon deadlines.
• Stay up‑to‑date with the latest Parallels Desktop releases, features and best practices.
• Create and maintain knowledge‑base articles for self‑service support.
• Collect user feedback and share insights with product teams to drive product improvements.

Required profile

• At least 1 year of experience in technical support or a related role.
• Degree or diploma in Software Engineering, IT or a related field.
• Strong knowledge of Windows operating systems.

Required skills

• Windows OS
• Parallels Desktop
• Technical troubleshooting

What we offer

• Opportunity to work with a global leader in virtualization software.
• Flexible work environment that values work‑life balance.
• Continuous learning and career development.