Administrator Support – Trust & Corporate

About the role

The Administrator Support role provides day‑to‑day assistance to administrators managing a portfolio of client companies and trust structures. You will ensure accurate documentation, facilitate account set‑up, and support various operational tasks while maintaining strict confidentiality.

Key responsibilities

• Create CDD and physical client files and folders for individuals and entities.
• Conduct screening on contracting parties, existing clients and ongoing transactions, updating false‑positive logs.
• Open client bank accounts and investment brokerage accounts; amend signatories as required.
• Process day‑to‑day client payments, prepare transfer instructions and ensure signed packs are saved promptly.
• Assist in preparing packs for client committees and filing documents in physical files.
• Support debt collection of overdue fees when requested by administrators.
• Help with transfer out of entities, including scanning and copying files after paperwork completion.
• Provide cover for Front Desk support as needed.
• Participate in project‑related tasks and other duties assigned by the Manager or Board.
• Assist with statutory filings with local authorities (ROC, FSC, MRA) and respond to internal communications within one business day.

Required profile

• Demonstrates the highest standards of confidentiality and adheres to company policies and employee handbook.
• Able to respond to internal communications within one business day and manage ad‑hoc assignments.
• Maintains awareness of relevant financial, legal and regulatory changes.
• Works collaboratively with administrators, client executives and other team members.