Assistant Level 1 – Collections & Recovery

About the role

We are seeking an Assistant Level 1 – Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work directly with customers, understand their needs, propose practical repayment solutions, and recover outstanding balances while ensuring a positive experience and protecting the organisation’s assets.

Key responsibilities

• Contact customers with overdue accounts and follow up until payments are up to date.
• Maintain accurate customer records after each interaction.
• Discuss suitable repayment options based on company guidelines.
• Record all customer conversations in the system using correct codes.
• Escalate accounts for legal recovery when progress stalls.
• Follow all collections processes, internal policies, and regulatory requirements.
• Maintain well‑organized documentation in line with company standards.
• Meet deadlines for submitting information to internal and external stakeholders.
• Treat every customer fairly, with professionalism and respect.
• Respond to customer questions and provide full support as needed.
• Deliver high‑level service to ensure a positive customer experience.
• Stay updated on changes in processes, credit practices, and regulations.
• Participate in training and learning opportunities to develop skills.
• Share best practices and contribute to team success.

Required profile

• Minimum HSC qualification.
• Previous experience in debt collection is a plus.
• Strong communication and active listening abilities.
• Effective negotiation skills.
• Fluent in both English and French.
• Comfortable using Microsoft Office tools (Excel, Word, PowerPoint).

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint