Assistant Manager - Data and AI Transformation

About the role

EY Mauritius, in its Technology Consulting practice, is looking for an Assistant Manager to help clients reimagine and improve business processes and operations. The role combines business analysis and process transformation with practical knowledge of data and artificial intelligence, including generative AI, machine learning, intelligent automation and emerging agentic capabilities. Candidates do not need to be data scientists or AI engineers, but must be comfortable at the intersection of business, process, people, data and technology.

Key responsibilities

• Lead or support stakeholder interviews, workshops and working sessions to understand objectives, needs, pain points, controls and constraints.
• Document current-state processes, rules, roles, hand-offs, systems, data inputs, decisions, exceptions and performance measures.
• Translate business needs into business, functional, data, reporting, workflow and control requirements, keeping traceability throughout.
• Design future-state processes that combine human judgement with AI and automation, define human-in-the-loop controls and escalation paths, and assess implications for roles, skills, governance and data.
• Frame and prioritise AI and automation use cases, develop value hypotheses, KPIs and benefit tracking, and support business cases and implementation plans.
• Work with data architects, data scientists, engineers, automation specialists and change professionals to turn designs into implementable solutions, supporting prototyping, testing, validation and adoption.
• Manage workstreams and junior team members, prepare executive-ready presentations and reports, and share knowledge and coach colleagues.

Required profile

• Degree in business, information systems, industrial engineering, operations management, technology management or a related discipline.
• Typically 5 years of experience in business analysis, process improvement, digital transformation, data projects, consulting or operational excellence; equivalent capability considered.
• Experience redesigning end-to-end processes, gathering and structuring requirements, facilitating workshops and presenting to senior stakeholders.
• Experience managing workstreams, priorities, risks and junior contributors.
• Strong written and verbal English; French is advantageous.

Required skills

• Process analysis and design, requirements elicitation, user stories and traceability.
• Commercial and value orientation, connecting redesign choices to efficiency, risk and outcomes.
• Practical understanding of AI concepts, data modelling, prompting and outputs; deep model-building expertise not required.
• Workshop facilitation, executive storytelling, concise writing and visual communication.
• Planning, prioritisation, quality review, learning agility and responsible transformation awareness.
• Advantageous: ERP, CRM, RPA, process mining, BPMN, Lean, Six Sigma, Agile, Microsoft Copilot, Power Platform, Signavio, ARIS, Bizagi, Visio, Lucidchart, Jira, Azure DevOps, and certifications such as CBAP, Lean Six Sigma, BPMN, Prosci, Scrum or Microsoft AI-900.

What we offer

• A competitive remuneration package linked to individual and team performance.
• Support for flexible working and career development, including coaching and feedback.
• Inclusive employer with consideration for flexible working arrangements; client-facing roles may require regular travel and client-site presence.