Benefits Specialist I (Bilingual English/French)

About the role

Dayforce is seeking a bilingual (English/French) Benefits Specialist I to support benefits administration for assigned clients. You will manage the full lifecycle of benefits delivery, from client implementation through ongoing service, ensuring accurate and timely processing for plan sponsors and participants.

Key responsibilities

• Administer and troubleshoot benefits plans, eligibility, deductions, calculations, and reimbursement limits.
• Provide client support throughout implementation and ongoing benefits delivery.
• Research and resolve complex participant issues related to benefits.
• Track case information in the company’s case‑management system.
• Collaborate with internal teams to ensure seamless client experiences.

Required profile

• Bilingual proficiency in English and French, both written and verbal.
• Strong analytical and critical‑thinking abilities.
• Excellent communication, documentation, and follow‑up skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Self‑motivated learner comfortable digging for information to resolve issues.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Experience with case management systems