Client Communication & Support Coordinator

About the role

We are looking for a proactive Client Communication & Support Coordinator to manage all client interactions and ensure a high level of service. The role involves handling multiple communication channels, maintaining professional relationships with both local and international clients, and meeting strict deadlines.

Key responsibilities

• Respond promptly to client emails, queries, and requests.
• Maintain professional communication with local and international clients.
• Follow up on outstanding matters and client requests.
• Coordinate internally to resolve client issues efficiently.
• Track communication timelines and ensure deadlines are met.
• Maintain accurate communication records and updates.
• Support general client relationship management activities.

Required profile

• Excellent written and verbal English communication skills.
• Strong interpersonal and client‑service orientation.
• Effective time‑management and organisational abilities.
• Ability to prioritise tasks and meet deadlines consistently.
• Professional and courteous communication style.
• Problem‑solving mindset with attention to detail.
• Basic computer literacy and proficiency in email management.

Required skills

What we offer

• Opportunity to work with a diverse client base.
• Advantage for candidates who speak Creole and/or French.
• Consideration of previous experience in customer service, administration, or client support.