Customer Success Manager – French Market

About the role

As a Customer Success Manager for the French market, you will be the trusted partner for French‑speaking clients, guiding them through onboarding, program optimisation and long‑term relationship building within an international, fast‑moving environment.

Key responsibilities

• Develop and maintain trusted relationships with French clients, understanding their training goals and supporting them to achieve those objectives.
• Lead successful onboarding, ensuring a smooth start for new customers and a clear implementation of their language‑learning programs.
• Monitor program performance, analyse usage data, prepare activity reviews and propose improvement recommendations.
• Identify upsell and cross‑sell opportunities to grow the client portfolio.
• Collect client feedback and work with internal teams to continuously improve products and services.
• Share best practices, support change management and help clients maximise the value of goFLUENT solutions.

Required profile

• Fluent written and spoken French; good command of English.
• Passion for customer relationship and success, with strong communication abilities.
• Excellent analytical skills, organised, rigorous and able to manage priorities.
• Initiative‑driven, solution‑oriented, team player eager to learn.
• Experience in e‑learning or SaaS is a plus.

What we offer

• A dynamic, startup‑like environment backed by a stable Swiss company with 26 years of growth.
• Opportunities to learn from industry leaders in language training and technology.
• Full onboarding, mentoring and accelerated development programmes.
• Access to goFLUENT’s platform to learn 49 business languages.
• Choice to work from any of our 20 global offices.
• Team‑building events that foster collaboration and a strong team spirit.