Customer Success Manager

About the role

Dayforce is building a modern Customer Success Management function for its Powerpay payroll solution. The Customer Success Manager will support a scalable, one‑to‑many model, using data, health signals and digital engagement to improve adoption, retention and overall customer outcomes.

Key responsibilities

• Monitor customer health signals (payroll stability, case trends, product usage, sentiment) and proactively engage at‑risk accounts.
• Drive adoption of priority Powerpay features by identifying usage gaps and delivering scalable enablement resources.
• Create and execute one‑to‑many engagement motions such as email campaigns, webinars, in‑app guidance and knowledge content.
• Partner with Implementation, Support, Product and Sales teams to improve onboarding, in‑app guidance and reduce preventable churn.
• Maintain accurate health, risk and outcome data in Salesforce and contribute to CS playbooks and reporting dashboards.

Required profile

• 3–5+ years of experience in customer success, support, implementation or account management, preferably in SaaS, payroll or HR technology.
• Proven ability to identify risk patterns using data, case trends and customer feedback, and to take ownership of problem‑solving initiatives.
• Strong cross‑functional collaboration skills and the judgment to balance direct customer outreach with internal coordination.

Required skills

• Salesforce (CRM data management)
• Pendo (product analytics)
• Dashboard and reporting tool proficiency