Customer Support Account Representative

About the role

Fleeti Tracking is expanding across the region and is looking for a Customer Support Account Representative to act as the trusted point of contact for its customers and keep support running smoothly. The role suits a detail-oriented person who enjoys engaging with customers and thrives in a fast-paced environment. It is based in Mauritius, Monday to Friday office hours.

Key responsibilities

• Lead a client portfolio, manage weekly, monthly or on-demand client reports and hold regular meetings with accounts
• Train and onboard clients on the use of the tools
• Ensure clients can use the platform effectively and that client-installed accessories and equipment work properly
• Respond promptly to daily client requests and ensure a seamless customer experience
• Manage the client portfolio and unlock new opportunities

Required profile

• Bachelor's degree or customer service experience preferred; attitude and mindset are emphasized
• At least 3 years of experience in a similar position
• Fluent in both French and English
• Proactive, unafraid of challenges and able to take initiative

Required skills

• Comfortable with digital solutions and SaaS platforms
• Skilled in Excel and ticketing solutions (VOIP and ticketing services)
• Precise, organized and detail-oriented