Customer Support Advisor (French Speaker)

About the role

As a Customer Support Advisor you will be the first point of contact for learners using goFLUENT’s language platform, guiding them from onboarding through their entire learning journey. You will ensure they receive personalized assistance, stay motivated, and achieve their language goals.

Key responsibilities

• Support learners from day one, becoming an expert in goFLUENT’s products and services.
• Introduce platform features and resources, helping learners use them independently.
• Respond to learner requests via phone, email, chat and other channels with professionalism and timeliness.
• Provide tailored solutions, proactively follow up to maintain motivation and engagement.
• Identify obstacles and take action to keep learners progressing.
• Collaborate with internal teams and suggest process improvements.

Required profile

• Passionate about helping others and building trusting relationships.
• Empathetic, solution‑oriented and adaptable to diverse learner profiles.
• Organised, autonomous and able to manage multiple priorities.
• Team‑player who thrives in a multicultural environment.
• Confident communicator in French, both spoken and written.

Required skills

• Fluent French (spoken and written).
• Good command of English.
• Proficiency with MS Office.
• Experience using Google Workspace.
• Familiarity with OpenOffice.

What we offer

• Fast‑growing Swiss company present in more than 20 countries.
• International, innovative and multicultural work environment.
• Comprehensive onboarding program and ongoing personalized support.
• Opportunities to develop your own language skills on our platform.
• Career growth within a company that values collaboration and continuous learning.
• Chance to make a tangible impact on thousands of learners worldwide.