Customer Support Specialist (French Speaker)

About the role

Join goFLUENT as a Customer Support Specialist to guide French‑speaking learners through their language training journey. You will be the first point of contact, helping users start, stay motivated, and achieve their language goals.

Key responsibilities

• Provide first‑line support via phone, email, chat and other channels, introducing learners to platform features.
• Deliver personalized assistance, follow up proactively, and resolve obstacles to keep learners engaged.
• Collaborate with internal teams to continuously improve processes and the overall learner experience.

Required profile

• Strong empathy and solution‑oriented mindset with the ability to adapt to diverse learner needs.
• Excellent written and spoken French; good English for internal collaboration.
• Organised, autonomous and comfortable handling multiple priorities in a multicultural environment.

Required skills

• Proficiency with common IT tools such as Microsoft Office, Google Workspace and OpenOffice.

What we offer

• Work in an international, innovative and multicultural environment.
• Comprehensive onboarding and ongoing personal support.
• Opportunities to develop language skills and grow within a fast‑growing Swiss company.