Food & Beverage Manager

About the role

C Mauritius is looking for a Food & Beverage Manager to lead its restaurants, bars and all outlets where F&B services are offered. The postholder directs and supervises F&B operations at close range, works closely with the Executive Chef on menus and buffets, and reports regularly to the General Manager and Resident Manager.

Key responsibilities

• Anticipate and meet guest needs, guide guests on F&B choices and handle complaints promptly with service recovery
• Improve the F&B customer satisfaction rating and promote incremental sales revenue
• Prepare yearly F&B operating and CAPEX budgets, monitor budgets and costs, and control inventory of food, beverage commodities, small equipment and consumables
• Ensure adequate yield and profitability, and introduce new concepts to develop F&B services
• Develop and run a benchmarking system, train F&B staff and motivate and reward them
• Set annual and periodic objectives for outlets and run a performance management system
• Plan staffing levels and equipment, and work with the Maintenance Manager on preventive maintenance
• Hold daily and monthly department meetings, keep records of sales results and productivity, and ensure compliance with safety, hygiene and fire safety rules

Required profile

• SC holder or equivalent; National Certificate Level 3; a Diploma in Hotel Management is an advantage
• At least 5 years' experience in the hospitality industry on a similar position
• Previous international exposure is an advantage
• Experience resolving customer complaints and excellent customer service

Required skills

• Computer literacy
• Solid time management, organisation and prioritisation
• Ability to build a team, make fast decisions and manage multiple projects