Head Housekeeper

About the role

C Mauritius, part of C Resorts, is looking for a Head Housekeeper. The postholder runs the housekeeping department in the absence of the Housekeeper-Accommodation Manager and coordinates cleaning, guest service, staff management, reporting and budget control.

Key responsibilities

• Keep the department running smoothly in the absence of the Housekeeper-Accommodation Manager and prepare guest stays with the team.
• Maintain high guest-service standards, anticipate and exceed guest expectations, and handle complaints quickly.
• Check VIP rooms, long-stay rooms and allocated rooms, and spot-check guestrooms, corridors, gardens, floors, public areas and storerooms.
• Coordinate deep cleaning programs (shampoo, curtains, bedspreads, tiles, marble and wood care) and special cleaning for floors and public areas.
• Supervise lost property and outside contractors such as pest control, flower and cleaning companies.
• Report equipment breakdowns immediately and ensure environmental standards and legislation are respected.
• Manage staffing levels, duty rosters and holiday plans, supervise staff morale, train and appraise staff, and recruit new employees.
• Take part in management meetings, report on department operations, follow health and safety and fire procedures, and promote energy efficiency under the Green Globe policy.
• Monitor costs (expenditure, Opex, uniforms), keep stock levels right and enforce dress, appearance and conduct codes.

Required profile

• At least 3 years of experience in the hotel industry.
• Proven experience in a top luxury resort is a plus; remote island experience is a plus.
• At least 1 year of professional experience in a similar position is a plus.