Head Housekeeper

About the role

C Mauritius, part of C Resorts, is looking for a Head Housekeeper for its housekeeping department. The postholder runs the department in the absence of the Housekeeper-Accommodation Manager and may be asked to carry out other related duties at management's request.

Key responsibilities

• Keep the department running smoothly, maintain high guest-service standards and anticipate and exceed guest expectations
• Monitor guest satisfaction, handle queries and complaints quickly, and spot-check rooms, corridors, gardens, floors-services, public areas and storerooms
• Coordinate deep cleaning programmes (shampoo, curtains, bedspreads, tiles, marble and wood care) and special cleaning for floors and public areas, and supervise outside contractors such as pest control, flower and cleaning companies
• Supervise lost property and report equipment and service breakdowns promptly
• Manage staff: ensure adequate staffing levels, supervise duty rosters and holiday plans, monitor morale, organise training, appraise staff and recruit new employees in line with wage budgets and manpower plans
• Take part in management meetings, report on department operations, enforce dress and conduct codes and promote energy efficiency under the Green Globe policy
• Control costs (expenditure, Opex and uniforms), keep stock levels right and maintain records according to occupancy and legal requirements

Required profile

• At least 3 years of experience in the hotel industry
• Proven experience in a top luxury resort is a plus
• Experience in remote island locations is a plus
• At least 1 year of professional experience in a similar position is a plus