Head Housekeeper

About the role

C Resorts is looking for a Head Housekeeper for its Mauritius resort. The post covers the overall running of the housekeeping department, including guest service, cleaning coordination, staff supervision, reporting and cost control. The holder may also be asked to perform other related duties at management's request.

Key responsibilities

• Run the department smoothly in the absence of the Housekeeper-Accommodation Manager and prepare guest stays with the team.
• Maintain high guest-service standards, anticipate and exceed guest expectations, and handle queries and complaints quickly.
• Check VIP rooms, long-stay rooms and allocated rooms, and spot-check guest rooms, corridors, gardens, floors, public areas and storerooms.
• Coordinate deep cleaning programmes (shampoo, curtains, bedspreads, tiles, marble and wood care) and special cleaning for floors and public areas, and supervise contractors such as pest control, flower and cleaning companies.
• Supervise lost property and report equipment and service breakdowns promptly.
• Keep staff informed, ensure adequate staffing levels, manage duty rosters and holiday plans, train and appraise staff, and recruit new employees in line with wage budgets and manpower plans.
• Enforce dress, appearance and conduct codes and keep records in line with occupancy and legal requirements.
• Take part in management meetings, report on department administration and operations, and follow health and safety and fire procedures.
• Promote energy efficiency and support the Green Globe policy, and monitor costs and stock levels within housekeeping stores.

Required profile

• Minimum of 3 years of experience in the hotel industry.
• Proven experience in a top luxury resort is a plus; experience in remote island locations is a plus.
• At least 1 year of professional experience on a similar position is a plus.