Front Desk Agent – Guest Services

About the role

The Front Desk Agent welcomes guests, assists them throughout their stay and ensures a smooth, memorable experience at Club Med Resorts. You will be the first point of contact, handling arrivals, departures and any guest needs in a multicultural environment.

Key responsibilities

• Assist guests from check‑in to check‑out, including transportation, room changes and special requests.
• Provide a personalized welcome based on loyalty status and nationality.
• Share detailed information about the resort, its surroundings, products and services.
• Handle guest requests and complaints via verbal, digital and written channels.
• Manage reception accounting tasks: process payments, handle guarantees, review invoices and settle unpaid bills.
• Fill in for the Night Receptionist as scheduled and contribute to additional revenue generation.

Required profile

• Sociable and able to build trust with guests.
• Helpful, attentive and solution‑oriented.
• Polyglot – fluent in English and at least one other language.
• Adaptable, capable of handling conflicts and varied situations.
• Comfortable using digital tools for communication and operations.

Required skills

• Proficiency with digital reservation and communication tools.
• Ability to process payments, manage guarantees and review invoices.

What we offer

• On‑site or nearby accommodation and meals included for a flat‑rate contribution.
• Access to resort facilities such as gym, pool and outdoor activities, plus preferential rates for spa, boutique and excursions.
• Tailor‑made training and career development opportunities.
• Internal and international mobility across more than 70 resorts worldwide.