German‑Speaking Customer Support Specialist

About the role

Avantor is seeking a German‑speaking Customer Support Specialist to serve as the primary point of contact for German‑language customers. You will handle inquiries via email, phone and other channels, ensuring timely and professional resolutions.

Key responsibilities

• Provide professional support to German‑speaking customers across multiple communication channels.
• Manage customer expectations with clear communication and regular updates.
• Handle inquiries related to orders, modifications, returns, shipments and other service requests.
• Collaborate with Logistics, Sales, Operations and Supply Chain to investigate and resolve issues.
• Monitor and track cases to ensure timely follow‑up and maintain accurate interaction records.
• Escalate complex issues when necessary while keeping customers informed.

Required profile

• Fluent in German and English, both written and verbal.
• Previous experience in customer service, support or order management.
• Strong communication, problem‑solving and decision‑making abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proactive, adaptable and solution‑oriented mindset.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with SAP or other ERP systems (advantageous).