Group Operational Excellence Executive

About the role

C-Care International, part of the healthcare cluster of CIEL Group, is a private healthcare group operating facilities in Mauritius, Uganda and Madagascar. It is looking for a Group Operational Excellence Executive to be based at its Corporate Office in Moka, Mauritius. Reporting to the Group CEO and as a member of the Group Executive Committee, the role leads the Group's Operational Excellence agenda across all businesses and geographies, establishing a culture of continuous improvement through structured methodologies, data analytics and digital solutions.

Key responsibilities

• Lead the Group Operational Excellence strategy, driving consistent operational quality, compliance and performance.
• Develop, implement and improve Group operational standards, SOPs and C-Care Books of Standards.
• Establish quality and compliance frameworks, performance indicators and audit mechanisms, with timely corrective and preventive actions.
• Champion patient and customer service excellence and improve responsiveness and accessibility.
• Lead the C-Care Excellence Awards framework to promote best practices.
• Drive productivity, efficiency and cost-to-serve improvements through process optimisation and continuous improvement.
• Lead cross-functional improvement initiatives using Lean, Six Sigma and other methodologies.
• Set up performance scorecards, dashboards and review mechanisms.
• Partner with the Group Chief Transformation Officer on process optimisation, system implementation and digital solutions.
• Build a network of continuous improvement champions and work with Clinical Quality & Patient Safety leadership.

Required profile

• Degree in Engineering, Quality Management, Operations Management, Business Administration or a related discipline; Master's or MBA preferred.
• Lean Six Sigma or another recognised continuous improvement certification strongly preferred.
• Minimum 15 years of progressive experience in operational excellence, quality management, process improvement or operations leadership, including senior management responsibilities.
• Experience in regulated industries such as healthcare, pharmaceuticals, cosmetics or food manufacturing; healthcare experience is an advantage.
• Fluency in English; French is an advantage.

Required skills

• Strong understanding of Lean Six Sigma, process optimisation, root-cause analysis, audits and CAPA.
• Ability to use digital tools, automation, operational systems and data analytics.
• Leadership, stakeholder engagement and influence at senior executive level.