Guest Service Officer

About the role

The Guest Service Officer works onboard a cruise ship to ensure every guest enjoys a memorable and hassle‑free experience. You will be the first point of contact for guests, listening actively, addressing concerns, and delivering friendly, professional service throughout their stay.

Key responsibilities

• Greet guests, answer inquiries and provide accurate information about ship services.
• Resolve guest issues promptly, using sound judgment and a sense of humor.
• Handle cash transactions, process payments and apply knowledge of US currency and exchange rates.
• Operate basic office equipment such as telephones, computers and copy machines.
• Collaborate with department heads and shipboard staff to negotiate solutions and maintain high satisfaction levels.

Required profile

• Minimum one year of experience in a customer‑contact role within the hotel or related hospitality industry.
• At least one year of cash‑handling experience.
• High school diploma or equivalent (preferred).
• Willingness to work onboard for a 5‑6 month contract.
• Excellent English communication skills, both spoken and written.

Required skills

• Cash handling
• Basic office equipment operation (telephone, computer, copy machine)
• Knowledge of US currency and exchange rates
• Multilingual ability (Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, Danish)