Receptionist - Shipboard Guest Services

About the role

A shipboard receptionist is needed to deliver exceptional guest service at the reception desk, coordinating guests' needs and requirements and keeping guests satisfied throughout their stay. The role works closely with the Guest Relations Manager and other departments around the ship.

Key responsibilities

• Provide exceptional guest service at the reception desk and coordinate guests' needs so they receive the highest possible service.
• Respond immediately to guest requests, enquiries and complaints and follow them up until the guest is satisfied.
• Maintain close communication and feedback with the Guest Relations Manager and other departments.
• Assist guests with financial transactions such as cash payments, traveller's checks, foreign currency exchange, credit cards and cash advances, balancing cash handling with the Financial Officer at the end of the cruise.
• Manage daily reception duties including RSVPs, mailing service, DVD/CD rentals, newspaper lists and deliveries, restaurant reservations and wake-up calls.
• Follow the company's Standard Operating Procedures and hold themselves accountable for them.

Required profile

• Shipboard employment.
• Preferably 2 years of guest-facing, guest services or front desk experience at an international 5-star or luxury establishment.
• Strong administrative ability and moral integrity.
• Fluent English, spoken and written; advanced Spanish, Portuguese, German or French is highly desirable.
• Adaptable, quick-thinking and able to make decisions under pressure while staying accurate, well organised and self-managed.