IT Infrastructure Engineer

About the role

The IT Infrastructure Engineer will report directly to the Head of IT – Region and will be responsible for maintaining and troubleshooting the entire IT infrastructure of the organisation. This position is based at the Head Office and plays a critical role in ensuring that all technology services run smoothly and securely.

Key responsibilities

• Ensure all IT systems support business operations efficiently.
• Monitor usage, performance and efficiency of IT equipment, software and business applications.
• Optimise technical performance and security of databases, networks and servers.
• Recommend and implement solutions to improve the use of information technology.
• Develop, coordinate and deliver end‑user training to increase system adoption.

Required profile

• Proficiency with Microsoft operating systems.
• Strong knowledge of network and hardware technologies.
• Extensive experience with the Office 365 suite.
• Attention to detail, strong organisational and analytical skills.
• Ability to work under pressure, present solutions and manage projects.
• Degree in an IT‑related field; professional certifications (Microsoft, Cisco, Fortigate) are a plus.

Required skills

• Microsoft Operating Systems
• Network technologies
• Hardware technologies
• Office 365
• SharePoint
• PowerApps
• Power Automate (Flow)
• Microsoft Teams
• OneDrive
• Power BI
• Databases
• Servers