Linen Shift Leader

About the role

Constance Le Chaland, a luxury resort on the south-eastern coast of Mauritius, is hiring a Linen Shift Leader through its partner Hosco in Plaine Magnien. The role covers the laundry section's linen operations, including customer service, linen delivery and staff supervision.

Key responsibilities

• Run the laundry section smoothly in the absence of the Laundry Manager and keep linen clean to hotel standards.
• Anticipate and exceed guest expectations and supervise linen delivery to the storeroom and the distribution of unclaimed lost property.
• Monitor equipment, facilities and grounds using a preventative maintenance plan; report and fix breakdowns quickly.
• Ensure compliance with environmental and legal standards.
• Keep staff informed, check daily attendance, supervise duty rosters and holiday plans, and monitor morale.
• Provide adequate training, enforce dress, appearance and conduct codes, and ensure quality control and handling of customer service inquiries.
• Follow occupational health and safety laws, company safety policies and fire alarm/emergency procedures.

Required profile

• Middle or secondary education; additional training or certificates in the field are a plus.
• At least 3 years of experience in the hotel industry; proven experience in a top luxury resort is a plus.
• Fluency in English, written and spoken; knowledge of a second language is a plus.

Required skills

• Strong interpersonal, organisational, planning and communication skills.
• Computer literacy; previous experience with Opera is an advantage.