Personal Assistant to Hotel Manager

About the role

The Personal Assistant will provide comprehensive administrative and executive support to the Hotel Manager, ensuring smooth daily operations and effective coordination across departments. This role combines office management, event coordination, and guest experience responsibilities within a dynamic hospitality environment.

Key responsibilities

• Manage the Hotel Manager’s calendar, meetings, correspondence and confidential communications while liaising with department heads, guests and external stakeholders.
• Coordinate meetings, prepare agendas, record minutes and follow up on action points; produce reports, presentations and KPI dashboards.
• Maintain office records, filing systems and confidential documentation; process requisitions and update duty rosters.
• Plan and execute weddings and special events, preparing function sheets and overseeing logistics to meet client expectations.
• Promote and upsell event packages, monitor budgets, payments and final billing in collaboration with Finance.
• Ensure exceptional guest service through proactive communication and prompt resolution of concerns.

Required profile

• Diploma or degree in Business Administration, Hospitality Management, Event Management or a related field.
• Minimum 2–3 years of experience in executive support, administration or coordination, preferably in hospitality.
• Strong organisational and communication abilities with a customer‑focused mindset.

Required skills

• Proficiency in Microsoft Office suite.
• Experience with hotel management systems, e.g., WinHMS.

What we offer

• Medical insurance with 50% company contribution for you and dependents.
• 24‑hour personal accident cover up to Rs 100,000.
• Pension scheme with company contributions.
• On‑site company doctor services.
• Performance bonus and exclusive employee discounts via MyExperience Mobile App.
• Generous leave benefits including instant monthly leave, birthday leave and special gifts for weddings and newborns.