Senior Solutions Architect

About the role

Emtel is seeking a Senior Solutions Architect to design, deliver and support end‑to‑end enterprise networking and cybersecurity solutions for its customers in Mauritius. The role bridges pre‑sales consulting, solution implementation and post‑sales support, acting as a trusted technical advisor throughout the solution lifecycle.

Key responsibilities

• Design and architect enterprise networking, cybersecurity and infrastructure solutions that meet customer requirements.
• Prepare Bills of Materials, detailed solution designs and technical proposals.
• Lead or support RFP/RFQ processes and engage with customers during the sales cycle.
• Implement, configure, test and commission solutions, ensuring thorough documentation and knowledge transfer.
• Provide post‑sales technical support, incident management, troubleshooting, root‑cause analysis and resolution.
• Develop and maintain strong customer relationships, acting as a technical advisor.
• Collaborate with Sales and Marketing teams to position solutions and deliver presentations.
• Contribute to continuous improvement, knowledge sharing and process optimisation.

Required profile

• Bachelor’s degree in IT, Engineering, Computer Science or related field.
• CCNP or equivalent professional networking certification.
• Minimum five years of experience in enterprise networking and security solutions.
• Hands‑on experience with Cisco, Fortinet, Sophos and/or Palo Alto Networks technologies.
• Valid driving licence.

Required skills

• Cisco networking technologies.
• Fortinet security solutions.
• Sophos cybersecurity products.
• Palo Alto Networks platforms.