Solutions Specialist – Dayforce Industry Solutions

About the role

Dayforce is seeking a Solutions Specialist to support its Dayforce Industry Solutions (DIS) application. In this role you will provide business‑to‑business application support to global clients, acting as a key liaison between customers and internal product teams.

Key responsibilities

• Deliver outstanding customer service and build strong relationships with strategic accounts.
• Triage, reproduce, research, and resolve incidents using C#/.NET and SQL.
• Collaborate with Development, Product, QA, and Services teams to drive issues to closure.
• Monitor client configurations, identify improvement opportunities, and proactively exceed expectations.
• Produce high‑quality training materials and share knowledge across teams.

Required profile

• Customer‑service oriented professional with an analytical mindset.
• Proven ability to manage conflict, navigate customer needs, and deliver thoroughly tested solutions.
• Experience providing technical support to technology clients.
• Comfortable designing, coding, validating, and shipping code in a fast‑paced environment.

Required skills

• C#/.NET
• SQL

What we offer

• Opportunity to become a subject‑matter expert in DIS and other Dayforce modules.
• Exposure to a global, award‑winning Cloud HCM platform.
• Collaborative environment with cross‑functional teams.