Technical Specialist - Network Infrastructure and End User Support

About the role

The Technical Specialist is responsible for the company's network infrastructure and devices, while providing daily technical support to end users so that business systems and technology operate efficiently. The role sits in band VIII.

Key responsibilities

• Manage the company's network infrastructure, devices and end-user support.
• Monitor, maintain and troubleshoot computer systems, applications, configurations and related technologies.
• Install, upgrade and maintain software and hardware, and carry out system updates to ensure performance and security.
• Maintain and support all business technology equipment, including inventory management, installation, maintenance and replacement.
• Diagnose and resolve technical issues quickly to minimise business disruption.
• Support the implementation and continuous improvement of IT systems and processes.

Required profile

• Bachelor of Science in Computer Science, Engineering or a related field.
• At least two years of experience in a corporate IT environment.
• Microsoft Certification (MCSE/MCITP) or equivalent.
• Ability to work independently and in teams, under pressure, with good communication and decision-making skills.

Required skills

• Broad knowledge of Microsoft Office applications.
• Knowledge of various operating systems and technology platforms.
• Understanding of IT network planning, implementation and management.
• Good knowledge of commercial applications, data management and report creation.