Analyst I, Merchant Configuration

About the role

Checkout.com is looking for a motivated, detail-oriented Analyst I to join its Merchant Configuration team. The role focuses on configuring merchants in a timely and accurate way and on making changes to their existing configuration. The ideal candidate has a customer-centric mindset, is a strong team player and has work experience in an operational role in a multinational environment. Working on public holidays in Mauritius is required to support regional operational coverage.

Key responsibilities

• Set up, update and terminate merchant accounts efficiently, following all processes accurately.
• Participate in ad-hoc projects and contribute to team initiatives and goals.
• Develop a deep understanding of the configuration products.
• Help resolve queries using the right support channels so issues are settled quickly.
• Engage with stakeholders to understand their needs, address concerns and facilitate solutions promptly.
• Follow defined processes carefully, review work for errors and carry out quality checks.
• Approach cases with urgency and enthusiasm, working with the team and across the organisation to drive cases to resolution.

Required profile

• At least 1 year of work experience in an operational role in a multinational environment.
• Strong written and verbal communication skills.
• Customer-centric mindset and ability to collaborate across teams and departments.
• Detail-oriented, proactive and able to work under pressure.
• An understanding of payment processes and lifecycle, and/or experience in a configuration role within tech and/or e-commerce is an advantage.

What we offer

• A hybrid working model with three days per week in the office.
• A culture of real ownership, fewer blockers and meaningful work from day one.