Assistant Front Office Manager

About the role

The Assistant Front Office Manager will support the Front Desk team at Constance Belle Mare Plage, a leading resort in Mauritius. Reporting to the Rooms Division Manager, the role ensures smooth front‑office operations, high guest satisfaction and adherence to hotel standards.

Key responsibilities

• Maintain front‑office areas in a clean and functional state.
• Supervise all aspects of front‑office operations according to established standards.
• Prepare administrative and statistical reports for the Rooms Division Manager.
• Manage annual vacation planning and time‑keeping reports.
• Address guest complaints within 24 hours and communicate resolutions to relevant departments.
• Promote proactive and enthusiastic guest care among staff.
• Maintain an up‑to‑date guest history system.
• Ensure shift leaders follow documented procedures and conduct structured handovers.
• Roster staff in line with business needs and training activities.
• Monitor staff behaviour, apply corrective actions, and conduct systematic appraisals and training.
• Oversee accounting procedures, perform weekly spot checks on cashiering and float balances.
• Implement over‑booking policy to maximise occupancy and average room rate.
• Liaise with housekeeping to optimise room availability and meet guest requirements.
• Communicate regularly with the Rooms Division Manager and other departments about operational plans.
• Participate in sales activities, refer leads to the sales office and promote hotel outlets.
• Reorder front‑office supplies in a timely manner.
• Perform any other duties assigned by management.

Required profile

• Secondary education (or equivalent) with additional training or certificates relevant to hospitality.
• Minimum of 3 years experience in the hotel industry, preferably in a top‑tier property.
• Proven ability to lead, supervise and motivate front‑office teams.
• Strong organisational and communication skills.

Required skills

• Not specified in the posting