Associate Payroll Administration Support

About the role

SD Worx is seeking an Associate Payroll Administration Support to assist in managing client payroll projects, ensuring timely and accurate delivery while providing high‑quality customer service.

Key responsibilities

• Provide support to manage, maintain, and deliver client payroll/projects within agreed deadlines.
• Effectively plan and manage own workload.
• Validate and enter payroll data in accordance with client policies and procedures.
• Respond promptly to customer inquiries via MS Teams, email, and live chat.
• Document customer interactions accurately in the required systems.
• Identify recurring problems and contribute to process improvements.
• Deliver exceptional service that exceeds expectations and builds long‑lasting relationships.
• Perform additional tasks allocated by the manager.

Required profile

• Previous experience in customer support or a similar role, preferably within the European market.
• Excellent verbal and written communication skills in English and French.
• Team‑player attitude with the ability to contribute to team growth.
• Strong multitasking and prioritisation skills in a fast‑paced environment.
• Quick learning ability and proactive problem‑solving mindset.
• Empathy and patience when dealing with customers from diverse backgrounds.
• Familiarity with Belgian legislation and culture is a plus.

Required skills

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• CRM software

What we offer

• Various leave types from day 1 (annual, study, parental, wedding, compassionate) and seniority leave after three years.
• Fully paid medical insurance for the employee and two dependents, with optional subsidised coverage for parents.
• Monthly transport allowance and free use of company transport after work.
• Renewable mobile voucher every three years.
• Fixed home‑internet allowance.
• Career break option.
• Workation: up to four weeks per year in any SD Worx EU location.