Brand Ambassador – Digital Channels

About the role

As a Brand Ambassador you will champion our digital channels and financial products, helping to raise customer awareness and drive growth. You will engage directly with potential users, showcase the value of our mobile app and digital platforms, and support sales initiatives through professional interactions.

Key responsibilities

• Contribute to sales targets and overall customer growth objectives.
• Represent the organisation positively and promote the mobile app and digital channels.
• Address customer queries, identify solutions, and provide up‑to‑date product information.
• Stay informed on industry trends, competitor activity, and developments in lending and payments.
• Utilise customer service tools, CRM systems and data to prepare engagement reports.
• Participate in roadshows, promotional campaigns and on‑site activities.
• Deliver clear product presentations and demonstrate app features.
• Guide customers through the registration process and collect feedback for continuous improvement.
• Perform additional duties as required within the Business Unit.

Required profile

• High school diploma or equivalent; a bachelor’s degree in Business, Marketing or related field is a plus.
• Minimum one year of sales experience in a bank or non‑bank financial institution, with exposure to digital journeys or mobile applications.
• Good understanding of lending and payment products.
• Comfortable using digital sales, marketing and customer engagement tools, including CRM systems.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Strong communication skills across face‑to‑face, phone and email channels.
• Results‑oriented, self‑motivated and able to work independently as well as in a team.

Required skills

• CRM systems
• MS Office – Excel
• MS Office – Word
• MS Office – PowerPoint