Brand Ambassador

About the role

As a Brand Ambassador you will champion our digital channels and financial products, helping to raise awareness and drive adoption of our mobile app and online platforms. You will engage directly with potential customers, present the value of our solutions, and support sales initiatives through professional and positive interactions.

Key responsibilities

• Contribute to sales targets and overall customer growth objectives.
• Represent the organisation professionally and promote the mobile app and digital channels.
• Address customer queries, identify solutions, and guide users through registration.
• Stay informed on industry trends, competitor activity, and developments in lending and payments.
• Use customer service tools and CRM systems to manage interactions and generate engagement reports.
• Participate in roadshows, promotional campaigns, and on‑site activities.
• Deliver clear product presentations and demonstrate app features.
• Collect customer feedback and share insights with relevant teams.
• Provide accurate, up‑to‑date information on digital products.
• Perform additional duties as required within the Business Unit.

Required profile

• High school diploma or equivalent; bachelor’s degree in Business, Marketing or related field is a plus.
• Minimum one year of sales experience in a bank or non‑bank financial institution, with exposure to digital journeys or mobile applications.
• Good understanding of lending and payment products.
• Comfortable using digital sales, marketing and customer engagement tools, including CRM systems.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Strong communication skills across face‑to‑face, phone and email channels.
• Results‑oriented, self‑motivated and able to work independently or as part of a team.

Required skills

• CRM systems
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint