Customer Advisor – German Speaker

About the role

We are seeking a German‑speaking Customer Advisor to join our Learning Consultant team in Mauritius. You will be the primary point of contact for learners, ensuring they receive a seamless and enjoyable language‑learning experience while providing valuable feedback to our internal teams.

Key responsibilities

• Develop deep knowledge of goFLUENT products and services and convey this information to new learners.
• Guide learners through their training journey, addressing expectations and resolving concerns efficiently.
• Respond to learner inquiries across phone, email and chat channels.
• Maintain clear and timely communication with internal departments.
• Proactively suggest improvements to internal procedures and enhance response quality.

Required profile

• Native or fluent German with advanced English proficiency.
• Proven experience in customer support or similar roles.
• Strong empathy and ability to handle complex conversations positively.
• Organised, responsive, autonomous and sincere.

Required skills

What we offer

• Dynamic, international work environment within a fast‑growing Swiss‑based company.
• Modern office with recreational areas, reading corner and gaming consoles.
• Competitive compensation package, transportation and medical insurance.
• Opportunities for personal language learning across twelve business languages.
• No weekend work, regular team celebrations and free food.