Customer Service Officer – Guest Experience Champion

About the role

Join Deals.mu, a leading platform for local travel and lifestyle deals in Mauritius, as a Customer Service Officer. You will be the friendly voice that guides customers through reservations, cancellations, and special requests, ensuring they enjoy the best possible experiences.

Key responsibilities

• Serve as the first point of contact for customers via phone, email, and walk‑ins.
• Recommend and book tailored packages, including hotels, activities, spas, and dining.
• Manage reservations, process cancellations, and handle special requests efficiently.
• Maintain and update the reservation system to ensure accuracy.
• Collaborate with internal teams to deliver seamless customer experiences.
• Stay informed about the latest deals and local attractions to provide expert advice.

Required profile

• Education: SC/HSC, Diploma, or Degree in Tourism, Hospitality, or a related field.
• Experience: Background in sales, public relations, hospitality, or the travel industry is a plus.
• Fluent in English and French with strong communication skills.
• Excellent time‑management and organizational abilities.
• Outgoing, customer‑focused, and able to thrive in a fast‑paced environment.

Required skills

What we offer

• Competitive salary with performance‑based bonuses.
• Supportive, dynamic team environment.
• On‑the‑job training, mentorship, and career growth opportunities.
• Exclusive discounts on all platform services.